911 Center

The Winnebago County 911 Center, built in 2006, is here to serve the people of Winnebago County and the public safety agencies that we dispatch for. Every day, our team works hard to answer emergency and non-emergency calls with professionalism, integrity, and compassion. Our center is proud to be the first voice people hear in an emergency. Whether it’s dispatching law enforcement, fire, or EMS, they do everything they can to make sure help gets where it’s needed, fast and accurately.

The 911 center currently dispatches for 10 police departments, the Coroner’s Office, Animal Control, and 6 fire departments. Our center is equipped with the latest technology, including NG911-compatible systems and advanced software that gives our telecommunicators real-time information to help guide emergency responses.

In 2025, our center hit a new record for answering 911 calls, as 95% were picked up within 10 seconds, and 98% within the state mandated 15 seconds. Those numbers reflect our staff’s commitment to being there when it matters most. Our team includes 29 telecommunicators and 4 supervisors, all trained and ready to handle whatever comes their way.

The Winnebago County 911 Center also works closely with the Rockford 911 Center. The two centers are connected by a shared network and can back each other up if one ever needs to evacuate. That means no matter what happens, someone is always ready to answer the call.